Affordable hotel for an overnight stay prior to a morning flight off Gatwick Airport. Parking is tight when busy especially if you arrive later in the evening
EI
Ethem Ibrahim-James
1 day ago
Stayed in Crawley to attend some training, staff were extremely helpful, as special thanks to Helen and Ben who made me feel welcome on the numerous occasions I stayed.
Great experience overall with friendly staff and excellent communication. Everything was handled smoothly, and I felt welcomed and respected during my visit.
Awful is an understatement on this hotel. For a premier inn to have no air con in any of the rooms in 2026 is an absolute joke! FairPlay to the staff they must take a lot of complaints about this as it's ridiculous. The rooms are like ovens. They did give us a fan but made minimal effect on cooling the room, didn't help with the outside temperatures of 30. Even the Guinness wasn't great. Not a good start to our holiday luckily it's only for a night. Wouldn't stay here again. This building also has no lift which is not good when you have suitcases!!! Awful hotel!!!
Staff are very friendly and helpful, however room was extremely hot and air conditioning wasn’t working and had missing remote. Room had fan but has very hot baby in the room overnight. Reported to reception and couldn’t be given another room with air conditioning.
I think any other week of the year this wouldn’t have been an issue but was bad timing and the AC was really needed.
As I said before staff were very helpful but the lack of AC really made the night uncomfortable.